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Customer Service Representative

Biosynthetic Technologies

Biosynthetic Technologies

Customer Service
United States
Posted on Friday, July 5, 2024

Biosynthetic Technologies has a new exciting job opportunity to work with a fast-growing company in the sustainable base oil industry.

At Biosynthetic Technologies, we are firmly driven by our belief in using technology to create a better future for our planet by providing biobased and environmentally sustainable base oils with comprehensive service. We strive to empower our people to grow and develop in order to best support the customers we serve. This is an environment where taking initiative and finding creative solutions are valued and encouraged in order to create a company where our people drive our future.

Biosynthetic Technologies is currently seeking an individual to work as a Customer Service Representative, reporting to the Director of Operations, to work on-site in Indianapolis, Indiana. This position will be responsible for supporting customer service, outbound logistics, inventory, and quality management for a global market.


  • Build and maintain relationships with customers
  • Communicate and confirm with customers when purchase orders are placed
  • Coordinate with warehouses, transportation providers, and customers to ensure prompt and proper movement of shipments and deliveries
  • Help create and manage paperwork for orders (COA, BOL, Pick Tickets, etc.) and manage invoicing
  • Support sales team with communication to customers about pricing changes, closures, order details, and other communication as applicable
  • Coordinate with the sales and operations teams on status of materials to help mitigate customer issues and supply chain interruptions
  • Manage inventory and S&OP process along with the supply chain team to help optimize inventory processes
  • Understand ISO 9001:2015 principles and assist with quality management and customer complaints
  • Provides customers with all requested paperwork as needed
  • Willingness to travel up to 25% for customer visits and corporate meetings


  • Bachelors degree in business-related field
  • 2-5 years of customer service experience preferred (chemical industry experience is a plus)
  • Logistics and supply chain experience preferred
  • Experience with ERP system, preferably NetSuite
  • Excellent Microsoft Office skills, including Word, Excel, and PowerPoint
  • Strong leadership, problem-solving, and communication skills
  • Willingness to be flexible, learn various aspects of the business, take initiative on projects, and work in collaboration with a team

Biosynthetic Technologies offers benefits and a competitive compensation package that is contingent upon experience. We are an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, national origin, veteran, or disability status.